Return Policy
we have no refund policy, except under specific conditions outlined below.
General Refund Eligibility
to be eligible for a return:
- The item must be in the same condition that you received it.
- It must be unworn or unused, with all original tags, and in its original packaging.
- you must provide the receipt or proof of purchase.
- You must provide the unboxing video of parcel.
To initiate a return, please contact us at care@www.itsdope.shop
Important: Items sent back to us without prior approval will not be accepted.
Return Process
If your return is approved:
- We will provide you with return shipping AWB.
- Deliver boy will come to your doorstep and picked up item.
For any additional return questions, you can always reach out to care@www.itsdope.shop.
Damages and Issues
Please inspect your order immidiately upon receipt. Contact us at care@www.itsdope.shop if:
- The item is defective.
- The item is damaged.
- You received the wrong item.
We wull evaluate the issue promptly and take appropriate action to resolve it.
Exchanges
The fastest way to get the item you want is to:
- Return the item you currently have (if eligible for return)
- Make a separate purchase for the desired item once the return is approved.
7-Day Return Policy
We allow returns under specific conditions within 7 days of receipt
- Items must meet the general return eligibility criteria outlined above.
Refunds
- After we receive and inspect your return, we will notify you of the refund status.
- If approved, the refund will be processed to your original payment method within 10 Business Days.
- Please note that your bank or credit card company may take additional time to process post refund.
If more than 15 business days have passed since the refund was approved, contact us at care@www.itsdope.shop for assistance.
